Welcome to the RIVAL Boxinggear FAQ. Here, we answer your most common questions about our premium fight gear, global shipping, and customer service. Whether you’re a fitness enthusiast, an amateur fighter, or a professional athlete, we’re here to support your journey.

📦 Shipping & Delivery

Q1: Where does RIVAL Boxinggear ship from, and how long will delivery take?
All orders are shipped from our headquarters in Seattle, USA. We partner with DHL, FedEx, and EMS for reliable global delivery.
  • Standard Shipping (DHL/FedEx): $12.95 flat rate. Delivery in 10-15 business days after dispatch. Recommended for speed and full tracking.
  • Free Shipping (EMS): Available on orders over $50. Delivery in 15-25 business days after dispatch. A great option for patient planners.
Please note: Order processing takes 1-2 business days. Delivery times are estimates and may be affected by customs clearance in your country.
Q2: Do you ship to my country? Are there any restrictions?
We ship worldwide to most countries! However, to ensure service quality and timely delivery, we are currently unable to ship to a few remote regions and parts of Asia. The complete list of excluded areas will be shown automatically at checkout. If your region is excluded, we apologize for the inconvenience and are working to expand our network.
Q3: How can I track my order?
Once your order is processed and handed to the carrier, you will receive a shipping confirmation email with a tracking number and a direct link to track your package on the carrier’s website (DHL, FedEx, or EMS). You can use this link for real-time updates.

💳 Payment & Pricing

Q4: What payment methods do you accept?
We accept all major, secure payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for your security. All prices are charged in US Dollars (USD).
Q5: Why is the price charged in USD? Will I incur foreign transaction fees?
As a global brand headquartered in the USA, we transact in US Dollars (USD). Your bank or card issuer may apply a foreign transaction fee or currency conversion charge, depending on your location and account terms. We recommend checking with your financial institution for details.

🥊 Products & Gear

Q6: What makes RIVAL gear suitable for different skill levels?
Our product lines are engineered for specific stages of a fighter’s journey:
  • Fitness & Amateur: Durable, protective gear for beginners and fitness boxing (e.g., Aqua Bag Series, basic APPAREL).
  • Advanced & Professional: High-performance equipment with superior technology for serious training and competition (e.g., RFX-Guerrero Series gloves, Pro Series bags, Evolution Series).
  • For Your Gym: Commercial-grade equipment and corner supplies for gym owners and trainers.
Browse our menu categories like Advanced, Aero Series, Amateur, COACH & TRAINER to find gear tailored to your needs.
Q7: How do I care for my boxing gear (gloves, bags, apparel)?
Proper care extends the life of your gear. We offer a dedicated “Equipment Care” category with products like disinfectants, deodorizers, and maintenance kits. For specific care instructions for gloves, bags, or apparel, please refer to the product documentation or contact our customer service team.

↩️ Returns & Exchanges

Q8: What is your return and exchange policy?
We offer a 15-day, risk-free return policy from the date of delivery. If you’re not satisfied, you can initiate a return for a refund or exchange.
Conditions: Items must be in original, unused condition with all tags and packaging intact. For hygiene reasons, certain personal items may have specific restrictions.
To start a return, please visit our dedicated Returns & Exchanges page for the full process and to generate a return authorization.
Q9: Who pays for return shipping?
For returns due to a change of mind or incorrect size selection, the customer is responsible for the return shipping cost. If you received a defective or incorrect item, please contact us immediately at [email protected], and we will cover the return shipping and expedite your replacement or refund.

🔐 Account & Orders

Q10: I didn’t receive an order confirmation email. What should I do?
First, please check your spam or junk folder. If you still can’t find it, there may have been an error in the email address provided during checkout. Please contact our customer service team at [email protected] with your full name and order details (if possible), and we will resend the confirmation.
Q11: Can I modify or cancel my order after placing it?
We strive to process orders quickly to get you your gear fast. If you need to modify or cancel your order, please contact us immediately at [email protected]. We can only make changes if the order has not yet entered the packing phase (typically within a few hours of placement).

Still Have Questions?

Our customer service team, comprised of fellow training enthusiasts, is ready to help you gear up for your next breakthrough.

Email: [email protected]
Mailing Address: 954 Fort Street, Seattle, US 98109

Ready to Train? SHOP ALL GEAR NOW

© RIVAL Boxinggear. Equipping fighters, fitness enthusiasts, and champions at every level.

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