Engineered for clarity, reliability, and peak performance—just like our gear.
1. Our Commitment to You
At RIVAL Boxinggear, we engineer products for durability and peak performance. Our Shipping & Returns policy is built with the same no-nonsense, transparent, and reliable approach that defines our brand. Whether you’re a fighter, fitness enthusiast, gym owner, or coach, we ensure a fair and efficient process for our global community.
🎯 Target Audience & Website Style Analysis
Based on our website menu and content, RIVAL Boxinggear serves:
Serious Athletes Fighters Fitness Enthusiasts Gym Owners Coaches & Trainers
Website Style: Professional, technical, and performance-driven. The tone is direct, confident, and community-focused, mirroring the precision of boxing and fitness training.
Product Characteristics: High-performance, durable, category-specific gear (from Advanced and Aero Series for pros to Amateur and Fitness lines), with a strong emphasis on quality equipment, apparel, and accessories.
2. Shipping Information
We ship globally (excluding some remote areas in Asia and other regions where delivery is unavailable).
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods, Time & Cost
Option 1: Standard Shipping (Recommended)
- Carrier: DHL or FedEx
- Cost: $12.95 (flat rate)
- Delivery Time: 10-15 business days after shipment.
- Best for: Faster, tracked delivery for essential gear.
Option 2: Free Shipping
- Carrier: EMS
- Cost: FREE on orders over $50.
- Delivery Time: 15-25 business days after shipment.
- Best for: Cost-effective delivery for non-urgent orders.
Note: Delivery times are estimates and may vary due to customs, holidays, or unforeseen circumstances.
3. Returns & Exchanges Policy
We stand behind our gear. If an item doesn’t meet your expectations, here’s our straightforward process.
📦 Key Policy Summary
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unused, in original packaging, with all tags attached.
- Process: Contact us first for a Return Authorization (RA) number.
- Refunds: Issued within 7-10 business days after we receive and inspect the return.
- Exchanges: Available for size or color, subject to stock.
Step-by-Step Return/Exchange Process
Step 1: Contact Our Team
Email [email protected] within 15 days of receiving your order. Use the provided template (see below) to include all details.
Step 2: Receive Instructions & RA Number
We’ll respond within 1-2 business days with a Return Authorization (RA) Number and shipping instructions. Do not ship anything back without an RA number.
Step 3: Ship the Item
Securely package the item with the RA number clearly marked on the outside. Use a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error (wrong/defective item).
Return Address:
RIVAL Boxinggear – Returns Department
954 Fort Street, Seattle, US 98109
Step 4: Inspection & Processing
Once received, our team inspects the item(s) within 3-5 business days.
Step 5: Completion
Upon approval, we notify you and initiate your refund or ship your exchange.
Refunds: Timing & Method
Your security and satisfaction are paramount.
- Timing: Refunds are issued to your original payment method within 7-10 business days after we receive and approve the return.
- Method:
- Visa, MasterCard, JCB: Refund processed directly to your card. Appearance on your statement depends on your bank.
- PayPal: Refund issued to your PayPal account immediately upon processing.
- Deductions: Original shipping fees are non-refundable. For exchanges, we cover standard shipping for the replacement.
Items That Cannot Be Returned or Exchanged (FINAL SALE)
To ensure the health and safety of our global community, the following items are FINAL SALE, consistent with our product categories and commitment to community safety:
- APPAREL & FOOTWEAR: Any intimate apparel or worn footwear (for hygiene reasons).
- HEADWEAR: All hats, beanies, and other headwear (due to personal hygiene considerations).
- Personalized or Custom Items: Any product customized or monogrammed at your request.
- Used or Damaged Goods: Items showing signs of use, damage not present upon original shipment, or missing original packaging/tags.
- Clearance or Final Sale Items: Marked as such at purchase.
Exchange Policy
Need a different size in Advanced Series shorts or a new color in Aero Series gloves? Follow the standard return process, but clearly state you want an exchange and specify the desired item, size, or color.
- Subject to stock availability.
- If the exchange item is of higher value, you’ll be charged the difference. If lower, we’ll refund the difference.
- The exchange item ships via our standard method (DHL/FedEx) once the return is approved.
Defective or Incorrect Items
If you receive a defective item or an item you didn’t order, contact us immediately at [email protected]. We’ll provide a prepaid return label and expedite a replacement or refund at no cost to you.
4. Return/Exchange Request Email Template
To expedite your request, copy, paste, and fill out this template in an email to [email protected].
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear RIVAL Boxinggear Team,
I would like to request a return/exchange for my recent order.
- Order Number: [Please insert]
- Name: [Your Full Name]
- Email Address: [The email used on the order]
- Item(s) for Return/Exchange:
- Product Name: [e.g., Advanced Series Boxing Gloves]
- Size/Color: [e.g., Large / Red]
- Quantity: [e.g., 1]
- Reason: [e.g., Incorrect size / Defect / Change of mind]
I confirm the item(s) are unused, in original packaging, with all tags attached.
I request a:
[ ] Refund to original payment method
OR
[ ] Exchange for: [Specify desired product, size, color]
Please provide the Return Authorization Number and further instructions.
Thank you,
[Your Name]
Contact Us for Shipping & Returns
Our team of training enthusiasts is here to help you get the right gear.
Email: [email protected]
Mailing Address for Returns:
RIVAL Boxinggear – Returns Department
954 Fort Street, Seattle, US 98109
Please include your RA number on the outside of the return package.